How to start a commercial cleaning business in Australia?

How to Start a Commercial Cleaning Business in Australia

How to Start a Commercial Cleaning Business in Australia


Starting a commercial cleaning business can be a lucrative venture, especially in a bustling city like Sydney, Australia. With the growing demand for professional cleaning services, there are ample opportunities to establish a successful cleaning business in this market. However, setting up a commercial cleaning business requires careful planning and execution. In this article, we will guide you step by step on how to start your own commercial cleaning business in Australia, with a focus on targeting the audience in Sydney.

Step 1: Research and Planning

The first step in launching any business is conducting thorough research and planning. This includes understanding the local market, identifying your target audience, and assessing existing competitors. In Sydney, there is a high demand for commercial cleaning services across various industries such as offices, healthcare facilities, schools, and retail establishments. Identify the specific sectors you want to target and develop a business plan tailored to meet their needs.

Step 2: Legal Requirements and Licensing

Before starting your commercial cleaning business, it is crucial to comply with all legal requirements and obtain the necessary licenses. In Australia, you may need to register your business, obtain an Australian Business Number (ABN), and register for Goods and Services Tax (GST) if your annual turnover exceeds a certain threshold. You should also consider insurance options to protect your business, employees, and clients from any potential liabilities.

Step 3: Business Structure and Branding

Next, determine the most suitable business structure for your commercial cleaning venture. This could be a sole proprietorship, partnership, or company. Choose a name for your business that reflects your services and is easy to remember. Create a professional logo and design a visually appealing website to establish your brand identity and attract customers.

Step 4: Equipment and Supplies

Invest in high-quality cleaning equipment and supplies that meet industry standards. This includes vacuum cleaners, mops, brooms, disinfectants, and other relevant cleaning products. Consider eco-friendly options, as sustainability is becoming increasingly important to businesses and consumers. Develop relationships with reliable suppliers to ensure a steady supply of cleaning materials at competitive prices.

Step 5: Hiring and Training Staff

Your employees are the backbone of your commercial cleaning business, so it is important to hire reliable and experienced staff. Screen potential candidates thoroughly, and verify their references and background. Provide comprehensive training to your employees on proper cleaning techniques, safety protocols, and customer service. Ensuring quality service will help in building a strong reputation and repeat business.

Step 6: Marketing and Advertising

To attract clients in Sydney, you need to develop a robust marketing strategy. Start by creating a professional website that highlights your services, experience, and testimonials from satisfied clients. Utilize social media platforms to showcase before and after cleaning pictures and engage with potential customers. Network with local businesses, attend trade shows, and use targeted online advertising to reach your target audience effectively.

Step 7: Customer Satisfaction and Retention

Providing exceptional customer service is paramount to the success of your commercial cleaning business. Ensure that you exceed client expectations through meticulous attention to detail, prompt responses to inquiries, and addressing any concerns or complaints promptly. Offer additional services like carpet cleaning or window washing to delight your customers and encourage repeat business.


1. How much does it cost to start a commercial cleaning business in Sydney?

The cost of starting a commercial cleaning business can vary depending on several factors. It includes the initial investment in equipment, supplies, insurance, marketing, and wages for employees. On average, it can range between $5,000 to $20,000, but this amount can be significantly higher if you plan to offer specialized cleaning services.

2. Are there any specific licenses required to operate a commercial cleaning business in Sydney?

While there are no specific licenses pertaining only to commercial cleaning, it is essential to register your business, obtain an ABN, and potentially register for GST, as mentioned earlier. Compliance with local health and safety regulations and obtaining relevant insurance policies is also vital.

3. How can I find commercial cleaning clients in Sydney?

Networking with local businesses, advertising online, and joining relevant business associations can help you find commercial cleaning clients in Sydney. Word-of-mouth referrals and testimonials from satisfied clients will also play a significant role in expanding your customer base.

4. How can I differentiate my commercial cleaning business from competitors?

To differentiate your commercial cleaning business, focus on delivering exceptional service, investing in eco-friendly cleaning practices, offering additional services, and building relationships with clients based on trust and reliability. Creating a strong brand presence through effective marketing strategies will also help you stand out from the competition.

5. How can I expand my commercial cleaning business in Sydney?

To expand your commercial cleaning business in Sydney, consider diversifying your services or targeting new sectors. Provide specialized cleaning services such as medical facility cleaning or post-construction cleaning. Build relationships with property managers and real estate agents to access new opportunities. Continuously monitor industry trends and adapt your strategies to stay ahead of the competition.